Cloud Hosted Total Control Premier-Passwords

Cloud Hosted Total Control Premier-Passwords


Cloud Hosted Total Control Premier- Passwords

PLEASE DO NOT SAVE YOUR PASSWORDS INTO YOUR BROWSER.

When a user is created in Total Control, you will be sent your login details which will include a password. This password should only be used as a temporary measure until you change your password.

Whenever we create a user or reset a password, your account will be flagged to change the password; this password change will occur after your first successful login.

When logging in you must enter the username and then the temporary password we generated.

You will be prompted to change the password, see below for reference:


Here you enter your old/temporary password and then must enter a new one and confirm that new one. This password should be something rememberable and must follow a minimum complexity.

The complexity of your password should be:

  • A minimum of 10 characters long
  • Include capitalisation
  • Include numbers
  • Include special characters
  • Must not include your name or personal information

An example of this would be like so:

Old Password: ABC123!

New Password: 123ABC!

Confirm Password: 123ABC!

For storing your password we recommend a password vault, this way you have a safe way to record your login details and have just one password required to access all your login details.


We have been informed that some users are experiencing issues with this process. We have identified that if your computer has display scaling configured grater than 100% some of the boxes do not display as below.


If you are experiencing this issue you can either use the Tab key on your keyboard to cycle through the 4 boxes or with your mouse over the options use the scroll wheel to access those which are not displayed.




    • Related Articles

    • Cloud Password Reset Request

      This form is for users of a cloud hosted Fidelity system. You are cloud hosted if you access Total Control Premier by going to xxxx.fidelitycloud.co.uk in a web browser To request a password reset please complete the form below. We aim to perform all ...

    • Printing Labels from Cloud Hosted Total Control Premier

      The Universal Print Driver for Total Control Premier produces labels as PDF files which can then be printed using a printer attached to the computer; the printer can be physically attached or can be a network printer. The instructions below detail ...

    • Total Control Premier Cloud / Desktop Edition 2.11

      Introduction to Total Control Premier Cloud Edition In addition to the standard desktop installation of Total Control Premier, you are now able to host a cloud edition of the software. Beginning in version 2.10 with a subset of the existing desktop ...

    • Total Control Premier v2.06 Manuals

      The manual for Total Control Premier is split into two manuals A manual that covers the 'database' side of things, e.g. Product setup etc can be downloaded here - TCP Database Manual A manual that covers the 'Stock' side of the system can be ...

    • Emailing Within Total Control Premier

      Within Total Control you are able to email out reports yourself and other members of staff with access to Total Control. This can also be used for ordering within the stock functions. This is done through the use of an SMTP server, a valid SMTP ...