Software Licencing and de-licencing

If you intend on hosting a Fidelity application in a terminal services environment you should ensure that a user licence is purchased for each intended concurrent connection.

Installing and Activating Fidelity software

Fidelity software packages use a major minor version system e.g. x.x.yyyy x.x is the major version and xxxxx The major version must match the version of the database being used and all clients must be running the same major version. We would advise checking other client pc’s for the version or if in any doubt to speak to Fidelity.

When installing TCP on a back of house PC you do not need to install Microsoft SQL Server, if prompted as a pre-requisite answer yes to it being a pre-requisite and then No to installing it. From TCP version 2.06.xxxxx onwards SQL is not included as part of the installer. The Instant CRM Installer doesn’t include SQL Server.

How to activate:

Tick the box alongside the Package that you wish to activate.

Click next and you are prevented with a box to enter the serial number you have been provided with (8 digits).  Un-tick the ‘Activate now using my Internet Connection’ box and click next

The next screen displays a long KeyNumber and a box for an activation code to be entered into. Click on the black surrounding the key code it will copy it to windows clipboard. This can be pasted into a file which can be emailed to our support team at support@fidelitysystems.co.uk or it can be pasted directly into an e-mail.

Fidelity will then return an activation  code to you which needs to be entered into the box below the key code (it can be pasted back in if required).

Once the code is entered click next and you will then get the message "Thank you for purchasing a fidelity product." If this errors you may need to check that you have the correct package selected and the activation code is correct.

Notes:- 

• The key codes issued are only valid for the day they are issued on.
  
• Fidelity support are available 9:00 to 17:00 Mon-Fri for manual activations and aim to respond within 15 minutes of a request being received.
  

When running Total Control Premier for the first time you will be prompted to setup a connection to the database. We would recommend copying a TCpConnections.xml file off an existing workstation into the C:\ProgramData\Fidelity Systems\Total Control Premier folder.

Removing a Fidelity Licence from a PC

Navigate to the 'Activate Fidelity Software' application. This is found within the software’s 'Program Files' folder, accessible via the Windows start

menu.

following locations.

• TCP - Start Menu > All programs > Fidelity Systems > Total Control Premier > Activate Fidelity Software.
  
• CRM - Start Menu > All programs > Fidelity Systems > Instant CRM > Activate Fidelity Software.
  
• GPoS - Start Menu > All Programs > Fidelity GPOS > Activate Fidelity Software
  

Note:- TCP and CRM use V2 of the registration wizard. GPoS cannot be activated successfully using V2.x

Make sure the Software package you wish to de-licence is ticked, click 'Next' at which point you

should see the screen below:

There are now two options:

• Offline Deactivation – You should use this 
  
• Online Deactivation – Not available to End Users
  

Offline Deactivation

On Selecting Offline, The Registration Wizard will progress to a screen displaying the Removal Key

code.

The key code *MUST* be sent to Fidelity, in order for them to reactivate the code for use on

another device. After transmitting this to fidelity, the code will be verified and the licence flagged to

allow reactivation on another device.

The preferred method of sending this is to E-mail it to support@fidelitysystems.co.uk

To copy the code into an e-mail you have two options

1. Copy the file to Clip Board, This can be done by clicking on the area containing the Key code. You can paste the code into an email.
   

2. Save The Removal Code -It will give the option to save the removal code in the form of a Fidelity Token file (a .TOK file), this can then be e-mailed to Fidelity.
   

When removing TCP we also recommend taking a copy of the TCPconnections.xml file found in C:\ProgramData\Fidelity Systems\Total Control Premier to be re-used on a replacement PC.

Deactivating a PC that will not Boot

When a PC will not boot, it is still possible for us to deactivate the Licence and Flag it for reactivation.

In order to do this we require the Hard Drive’s physical serial number, which we validate with our

system here.

If the serial number provided DOES NOT Match an activation on our records or the code cannot be provided, we will NOT be able do a manual void of a licence and a new Licence would need to be purchased!

Bartender

There may also be label files stored on the PC, these will need copying off to be re-used again. The default location for these would be C:\Program Files (x86)\Fidelity Systems\Total Control Premier\Labels.

The Automation Edition of Bartender is required, and Bartender version 2016 onwards is supported. If using Bartender version 9.x or 10.x you will need to enable Bartender compatibility mode from within Total Control Premier’s General Options

Appendix

Appendix A – Verifone Transaction Flow