Total Control Premier Pre-Requisites, 3rd Party Applications and Hardware Compatibility

Total Control Premier Pre-Requisites, 3rd Party Applications and Hardware Compatibility

Total Control Premier Pre-Requisites, 3rd Party Applications and Hardware Compatibility

This document is intended to show details of operating systems and third party applications that Total Control Premier requires either as a requirement or as an optional add-on.

We will follow the manufacturers 'Lifecycle Policy' and will continue to support Fidelity applications against pre-requisites and 3rd Party applications whilst they are still in a supported state. There may be occasions where in order to utilise new functionality available in up to date versions compatibility with older versions is broken. We will provide notification of these scenarios as soon as we become aware of them.

Items highlighted in red are either at or past their 'End of Support' period and as such support by Fidelity is not guaranteed

Pre-Requisites

Microsoft Applications

Total Control Premier runs on PC's running Microsoft Windows Operating systems utilising the Microsoft .NET Framework. It also requires a Microsoft SQL Database which can be hosted locally or across the network.

Details on Microsoft's Lifecycle Policy can be found here https://support.microsoft.com/en-gb/hub/4095338/microsoft-lifecycle-policy

Operating Systems

Total Control Premier will run on the following operating systems:-
Desktop Operating Systems
Desktop Operating Systems

Windows 10 32/64bit

Windows 8/8.1 (All editions) 32/64bit

Windows 7 (All editions) 32bit
Supported up to TCP v2.11.xxxx
Windows 7 (All editions) 64bit - Service pack 1 and later
Supported up to TCP v2.11.xxxx
Windows Vista
Supported up to TCP v2.09.xxxx


Windows XP All versions
Supported up to TCP v2.06.xxxx


Server Operating Systems

Windows Server 2022

Windows Server 2019 - 64bit

Windows Server 2016 - 64bit

Windows Server 2012 - 64bit
Supported up to TCP v2.13.xxxx
Windows Server 2008R2 - 64bit - Service pack 1 and later
Supported up to TCP v2.11.xxxx


Windows Server 2008 32/64bit - Service pack 2 and later
Supported up to TCP v2.06.xxxx

Note - We do not support running the software on Apple products using software such as Parallels Desktop

Microsoft .Net Framework 

Total Control Premier requires Microsoft .NET Framework v4.7.1 or above to run.

To download and install manually please use this link - https://www.microsoft.com/en-us/download/details.aspx?id=56116

Microsoft SQL Server

The system uses a Microsoft SQL database and full DBO access to the database is required. The system CAN run with lower access however this is done at the customer's own risk.

The following versions of Microsoft SQL Server are supported:



Fidelity Custom InstallerTCP Version Supported up to
Extended Support End Date
SQL Server 2022


SQL Server 2019



SQL Server 2016


14/07/2026
SQL Server 2014

Supported up to TCP v2.13.xxxx
 09/07/2024
SQL Server 2012
Supported up to TCP v2.13.xxxx
12/07/2022
SQL Server 2008 R2

Supported up to TCP v2.11.xxxx
09/07/2019
SQL Server 2008

Supported up to TCP v2.11.xxxx
09/07/2019
SQL Server 2005

Supported up to TCP v2.06.xxxx
10/07/2007

Microsoft OLE DB Driver for SQL Server is used and is installed as part of the Total Control Premier Install. A standalone installer can be found here  https://www.microsoft.com/en-us/download/details.aspx?id=56730

SAP Crystal Reports

Total Control Premier uses SAP Crystal Reports runtime engine for .NET Framework. TCP  v2.9.xxxx introduces support for SAP Crystal Reports Version 13 build 26.

Prior versions used SAP Crystal Reports Version 13 build 10.

Optional Integrations

Bartender 

Total Control Premier optionally uses Bartender by Seagull Scientific for label printing. The Automation Edition is required
When installing you need to check the Operating System and use the 32bit Bartender installer on a 32bit Operating system and use the 64Bit Bartender Installer on a 64Bit operating system

On v2.09.xxxx of TCP The 32-bit Automation Edition is required irrespective of the Operating System.





2019
v2.09.xxxx
Four years after the next version is released*
2016
v2.09.xxxx
April 2023
10.1
v2.09.xxxx
01/11/2019
10
v2.09.xxxx
01/10/2017
9.4
v2.09.xxxx
01/06/2016

See the Seagull Scientific Product Lifecycle Policy https://www.seagullscientific.com/support/service-releases-legacy-versions/product-lifecycle-policy/


Sage Accounts

Sage Accounts (Formerly known as Line 50) is supported up to Sage Accounts 2017 (v23)

Support for Sage Accounts 2019 (v25) is in v2.11 of TCP which is due for release at the end of November 2019

This is the last version of Sage 50 we will do an integration for

Blakemore Ordering Catalogue

Currently only available to direct Fidelity Customers - Contact your Fidelity Account Manager for more details

Avon Data

The Avon Data integration is removed in version 2.17 of Total Control Premier

Hardware

Stock Taking Hand Held Devices



Manufacturer
TCP version Supported Up to
Expected end of life date
Additional Notes

Skorpio X4

Datalogic



Skorpio X3

Datalogic



Nordic ID
2.09.xxxx
August 2020
Limited Support Available. No longer available to purchase, can still be repaired

BHT 900

Denso
2.09.xxxx
August 2018
Limited Support Available. No longer available to purchase, can still be repaired

BHT 8000

Denso
2.09.xxxx
August 2016
Limited Support Available. No longer available to purchase, can still be repaired

BHT 6000

Denso
2.09.xxxx
August 2010
No longer supported



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