Receipt Printout Showing Random Garbage Data
Screenshots are taken from GPoS version 1.66.
If receipt prints are coming out as blocks of random garbage
characters, there might be a mismatch between the printer Peripheral
settings in GPoS, and the settings on the printer itself.
Receipt Printer Settings
Receipt printers communicate with GPoS using a Serial COM port
connection (or a virtual COM port if connected via USB) and there
are a number of settings that control how the receipt data is
communicated from the POS to the printer. Usually these settings are
found by running a test print, which can be done by following the
steps below.
1. Switch the printer
power off and then, whilst holding the Feed button,
switch the power on again, holding the Feed button down
until the test page is printed. Turn printer off and on again without holding the Feed button.
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2. Somewhere between halfway
through and at the bottom of the test print will be a number
of settings like this:
- Baud Rate
- Data Bits
- Parity
- Handshaking
Note these settings down, as these will need to
checked/corrected in the GPoS Utility.
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GPoS Utility Peripheral Settings
1. Open the GPoS Utility -
this can be done in one of two ways:
- Use the Minimise GPoS function usually found
on a Manager or Reports page and then launch the Utility
manually
- Double-tap the Fidelity GPoS icon on the
Windows desktop that appears when GPoS is minimised
- Touch Start > All Programs > Fidelity GPoS > Fidelity GPoS Utility
- Make sure that the correct Database Server is
selected, then touch Continue - this is usually
"FidelityECRSystem on (LOCAL)\FIDELITY"
- Use the Launch Programming Utility function which is
usually found on a Manager or Reports page, and launches
the Utility from within the regular GPoS application -
the Utility will appear full screen until it is closed
by touching File > Exit
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2. Touch Programming > System Tables > Peripheral Setup
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3. Select the Printer
peripheral that you are using as your receipt printer and
check the following settings against the test print:
- Baud Rate
- Data bits
- Stop bits
- Parity
- Flow Control
Not all settings will be shown on the test print, so leave
these settings as default if you cannot check them
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4. Correct any that are
different to what's shown on the test print, then touch X in
the top-right hand corner, touching Yes when prompted to
save Peripherals
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5. Close the Utility and
restart GPoS - if you have launched the Utility from within
GPoS you will be prompted to restart GPoS
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