Suspect Transactions
This article applies to Total Control Premier version 2.09
and higher - screenshots are taken from Total Control Premier
version 2.13.
Suspect Transactions
The Suspect Transactions applet captures and shows all transactions
with:
- Products that are in some way not in the live Product
database at one or more Sites
- Payment Types, Corrections, Discounts etc that are in some
way not set up correctly as reporting Key Codes
- A future date/time
- No known recorded Clerk
You can use this applet to correct the mistakes and post the missing
transactions, subject to Security Level settings which are detailed
below. These transactions need to be dealt with sooner rather than
later, as until they are posted they will not be included in report
totals.
Auto Load
When you log in to Total Control Premier, the Suspect Transactions
applet automatically loads and displays the transactions for all
sites.
Manual Access
The Suspect Transactions applet is found by default in the Daily
Tasks menu. If it is not there, you can use the Customise Menu function to add the applet to a menu of your choice.
Unknown Products
The Unknown Products section shows transactions containing Products
that are not in the live Product database at the Site(s) in
question. This could be because the Products have been deleted but
the deletions have not been applied to the POS terminals before
sales of the Products have been completed, or that one or more POS
terminals have the options set to allow adding Products that are not
recognised when scanned. To add the Products and post the
transactions, follow the instructions below.
| 1. Click the Unknown Products tab | |
| 2. Click + to expand the view so you can see all the transactions
related to the Product(s) in question | |
3. Highlight
the Product(s) to add by clicking and dragging, using Shift
+ click or Ctrl + click 4. Click Post Selected | |
| 5. Click Yes to confirm - if there are any failures, contact us or submit a ticket. |
The Product(s) will appear in the Product Maintenance applet with
the current date/time as their Date Added value - you can click on
the Date Added column to sort the Product list, or use the Date/Time
filter to find the newly added Products and then decide what to do
with them.
Unknown Keys
The Unknown Keys section shows transactions containing keys such as
Payment Types or Corrections from one or more POS terminals that are
not recognised because they have not been mapped correctly within
Total Control Premier. Functions such as this are set up as part of
an installation or upgrade, and so it's recommended that you contact
us or submit a ticket for help with Unknown Keys. If you do wish to
correct this yourself, you can do so by following the instructions
below.
| 1. Click the Unknown Keys tab | |
2. Highlight
the Key(s) to map by clicking and dragging, using Shift +
click or Ctrl + click 3. Click Map Selected | |
| 4. Select
the correct Media (Payment Type), Discount, Correction etc
Key as appropriate | |
| 5. Click OK to confirm - if there are any failures, contact us or submit a ticket. |
Take great care to ensure that the correct Key(s) are
mapped - once a Key has been mapped it cannot be undone.
Future Transactions
The Future Transactions section shows transactions containing dates
and times ahead of the current date and time on the server.
Incorrect dates and times can affect reporting which is why they are
captured in the Suspect Transactions applet so that they can be
dealt with appropriately. We recommend that you check the dates and
times on affected POS terminal(s) to ensure that subsequent
transactions are being posted with the correct dates and times.
| 1. Click the Future Transactions tab | |
2. Highlight
the Transactions(s) to adjust by clicking and dragging,
using Shift + click or Ctrl + click 3. Click Adjust Date/Time | |
| 4. Set the
required date/time for the selected transactions(s), then
click OK 5. Click Yes to save the changes | |
| 6. The transactions will appear with the corrected dates/time - click Post Transactions | |
| 5. Click Yes to confirm - if there are any failures, contact us or submit a ticket. |
No Clerk Transactions
The No Clerk Transactions section shows transactions with no known
recorded Clerk against them, ie a Clerk Code of 0 has been applied
by GPoS. This section was introduced to fix a known issue in older
versions of GPoS, and so whilst you can resolve the transactions in
Total Control Premier, we recommend that you contact
us or submit a ticket so that we can try and
resolve other Clerk Code 0 issues.
| 1. Click the No Clerk Trans tab | |
2. Highlight
the Transactions(s) to adjust by clicking and dragging,
using Shift + click or Ctrl + click 3. Click Adjust Clerk | |
| 4. Set the
required Clerk for the selected transactions(s), then click Save 5. Click Yes to save the changes | |
| 6. The transactions will appear with the corrected Clerk - click Post Transactions | |
| 5. Click Yes to confirm - if there are any failures, contact us or submit a ticket. |
General Options
General Options in Total Control Premier that affect Suspect
Transactions:
| Page | Category | Description | Explanation
/ Value |
| General Options | Realtime
GPoS | Suspicious Transactions | The threshold in minutes
that Total Control Premier will allow before treating a
transaction as a Future Transaction, eg setting the option
to 15 will allow a transaction to have a date/timestamp 15
minutes ahead before being captured |
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