Total Control Premier Client Setup

Total Control Premier Client Setup

Warning
Please ensure you are installing the correct software version. The easiest way to do this is to check another computer.
You may find the correct installer in c:\fidelity on another computer running the software.
If you need a copy of the installer, please email support@fidelitysystems.co.uk

Requirements

  • An Administrator account, or a user account with permissions to install software and services, and make changes to folders and the Windows registry
  • The correct installer for the required software version.

Crystal Reports

Crystal Reports Runtime is required for reporting, and is installed as part of the Prerequisites, as noted below.

InstallShield Wizard

Open the Total Control Premier InstallShield Wizard executable. The latest installers for Total Control Premier can be found in the Total Control Premier Installers and Manuals article.

Prerequisites

Depending on the operating system version and other factors such as Windows Updates and other applications and features being installed, several prerequisites such as Crystal Reports Runtime and Visual C++ Redistributables may be installed before the main Total Control Premier InstallShield Wizard can run. You may be prompted to restart one or more times during this process.

Alert
There is a known issue where Microsoft OLE DB Driver for SQL Server does not always get installed as part of the prerequisites, but the driver is required for reporting to work correctly. The issue will be resolved in a future release, but it is highly recommended that this is installed either before or after the Total Control Premier InstallShield Wizard is run. Microsoft OLE DB Driver for SQL Server can be downloaded from the Fidelity Installers section of the Knowledge Base, or from the Microsoft Docs web site.


Installation Process



1. Follow the on-screen prompts, clicking Next, accepting the Licence Agreement, and reading through the Release Notes as appropriate.

2. Select Client, then click Next.

3. Click Install.


Software Registration

At the end of the installation process, the Software Registration Wizard will start, for you to activate the licence to run Total Control Premier on the server. If you are not able to activate the licence at this point, the Software Registration Wizard can be run at any time, by clicking Start > All Programs > Fidelity Systems > Total Control Premier > Activate Fidelity Software.

1. Enter the eight-digit licence code, untick Activate now using my internet connection, and then click Next.

2. A Key Number will be generated, which will need to be sent to Fidelity for an Activation Code to be generated.

Clicking on the Key Number will copy it to the clipboard, so it can be pasted into an email.

This email will need to be sent to support@fidelitysystems.co.uk.

3. An Activation Code will be sent back to you, and this needs to be pasted into the box below the Key Number.

You will receive this code within 30 minutes during business hours of 9:00 to 17:00

4. Click Next, and a "Thank you for purchasing a Fidelity product" message will be displayed, to confirm that Total Control Premier is activated.


Click Close to close the Software Registration Wizard, then click Finish to complete the Total Control Premier InstallShield Wizard.

Setting up the database connection

The easiest way is to copy the connection file from a computer with Total Control Premier already installed and working.

The TCPconnections.xml file found in C:\ProgramData\Fidelity Systems\Total Control Premier and can be copied onto the computer you have installed Total Control Premier onto

If you do not have access to this file, you can set the connection up manually. You will need to know technical and security details for your SQL Server to set this up manually. To do this open Total Control Premier, by double-clicking the Total Control Premier icon on the desktop, or by running the Total Control Premier shortcut in Start > All Programs > Fidelity Systems > Total Control Premier.

Manual Data Source Setup

The easiest way to setup the database connection 






Option
Description
Description
A description of the database, eg "Total Control Premier", "TCP 211 ", "Hospitality", "Retail", etc. This can be changed at any time.
SQL Server Name/IP
The name or IP address of the SQL instance, eg “(LOCAL)\FIDELITY" , “SERVER\FIDELITY" , “192.168.1.100\FIDELITY”, etc.
Database Name
The name of the Total Control Premier database to connect to, or create if no database exists.
SQL Authentication
Whether or not to use SQL (Mixed Mode) Authentication, or standard Windows Authentication. If Windows Authentication is used, the Windows user account must be granted access to the database.
SQL User Name
The SQL User Name to be used to access the database, eg “SA”.
SQL Password
The SQL Password for the SQL User Name to be used to access the database.

Once a connection is established to the database, Total Control Premier will confirm that the connection is successful and will start. If an existing database is to be used, then you will need to know the SQL connection details for that database.

New Computer Wizard

Total Control Premier records some basic details about each computer being used to access the database, for simple auditing and logging purposes, and also so it knows which computer(s) can be used to run the Job Controller, Report Controller and Update services.

When Total Control Premier is run for the first time on a computer, the New Computer Wizard runs, and prompts you to tell it what the computer’s role is. Click Next, and you will be asked a series of questions about what the computer is going to do. The Wizard should show that there are one or more Computers already assigned to the various roles, as these will be handled by one or more servers.


Client Role

Leave all the options unticked, then click Finish to accept the setup and close the New Computer Wizard.

First Time Login

Once the Computer Wizard has finished, you will be prompted to log in to Total Control Premier. Enter the login details provided by Fidelity or your EPOS administrator, and then click OK. You will be asked to set a Visual Theme, which is a colour and layout scheme that can be changed at any time, and then the main Total Control Premier window will be displayed.




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