The "Unexpected Pinpad Attached" Error occurs when Ocius Sentinel is unable to validate the pinpad online with Verifone.

This is usually the result of the software being unable to communicate with Verifone's servers, such as in the event of a dropped internet connection. Check that the POS terminal is connected to the network and has a working internet connection. If it does, try restarting the GPoS software to force a restart of the Ocius Sentinel software, or try restarting the POS terminal itself.

You may also find that the steps taken to resolve the Pinpad Not Connected issue also resolves this issue. If the error still occurs, contact us or submit a ticket.