Frequently Asked Questions
Stock Historical (How to Use)
Introduction to Stock Historical The “stock historical” applet will allow the user to select a date and time and produce an on-screen report to show what the stock levels were at that time. The applet can be found under Analysis and select ‘Stock ...
Stock Functions: Returns (How to Use)
Introduction to Returns The Returns section of Total Control Premier allows you to record returns made to your suppliers. When a Return is Committed, the stock levels of the Products being returned decrease, according to the number of packs and/or ...
Stock Functions: Deliveries (How to Use)
Introduction to Deliveries The Deliveries section of Total Control Premier allows you to record deliveries made by your Suppliers. When a Delivery is Committed, the stock levels of the Products being delivered increase, according to the number of ...
Stock Functions: Wastages (How to Use)
Wastages The Wastages section of Total Control Premier allows you to record spoilage and wastages to your Products. When a Wastage is committed, the stock levels of the Products being wasted decrease, according to the number of packs and/or units ...
Setting up Set Menus (How to Use)
Setting up Set Menus Set Menus are found in Total Control Premier under the GPoS Specifics tab. Select ‘add’ at the top of the set menu applet and this will open the dialog box as shown below: Select 'Add Course', this can be selected multiple times ...
Top X Selling Products (How to Use)
Reporting Showing Top X Selling Products Select Reporting from the side menu Select New Report Wizard Expand the category product sales and expand the subcategory product sales again followed by choosing the "Product Report (without grouping)" Select ...
Major Groups \ Groups (How to Use)
Major Groups \ Groups Main Groups are used to summarise Group sales (and associated PLU / Product) information. For example; in a hospitality environment PLU’s such as Bitter, Lager, Whisky, and Vodka would each be linked to a Group. This can be ...
Adding \ Editing Products (How to Use)
Adding Products Summary A PLU (Price Look Up) record represents a product that is sold by the outlet and is at the heart of any PoS system. Most reports taken from GPoS are based on the sale of PLU’s. Unlike other systems, there is no upper limit on ...
Using the Touch Screen Layout (How to Use)
Using the Touch Screen Layout The touchscreen layout allows you to control the look and feel of the user interface that the operator sees. The layout is made up of 400 individual pages, and you can place buttons on the screen by dragging and ...
Reporting \ Scheduled Reports (How to Use)
Using the Reporting Using the submenu, if you expand reporting and if you click and select ‘Reporting’ or ‘New Report Wizard’. This will take you into the ‘Reporting’ section. You can select ‘New Report Wizard’ this will open the ‘Reporting Wizard’ ...
Using Mixtures to manage recipes and collections of Stock
Mixture Group Guide Click into the General Databases section and select Mixtures from the menu listing as below. To create a new mixture, if we click ‘Add’ from the top. Once you’ve clicked Add this will open up the ‘Adding New Mixture’ where you can ...
Adding Clerks (How to use)
Adding Clerks to TCP If you head under ‘General Database’ And Select ‘Clerks’ from the sub-menu. Click into ‘Clerks’ this will take you into the ‘Clerks’ section of Total Control Premier. You can ‘Add’, ‘Edit’ or ‘Delete’ clerks within this ...
Missing Transactions \ Blank Reports Showing no Sales Data (How to Use)
Missing Transactions \ Blank Reports If you have noticed missing transactions on the system e.g. accessing reports showing no sales data. A good place to start is checking that you can see sales data on the system by checking the ‘Journal Reporting’ ...
Dashboards (How to Use)
Setting up Dashboards If you select the ‘Favourites’ section menu from TCP and click Dashboards. This will open up the Dashboard in a new tab within the Desktop version of Total Control Premier. If you click on ‘New’ to set up a new dashboard. This ...
Journal Analysis (How to Use)
Journal Analysis This can be found under ‘Analysis’ menu section or within the ‘Daily Tasks’ section. When you open the Journal Analysis screen you will be shown the following screen; Before we start if you select your date range under the date ...
Cloud Hosted Total Control Premier-Passwords
Cloud Hosted Total Control Premier- Passwords PLEASE DO NOT SAVE YOUR PASSWORDS INTO YOUR BROWSER. When a user is created in Total Control, you will be sent your login details which will include a password. This password should only be used as a ...
Zero Waste Price Embedded/Weight Embedded Items- Setup and Reader Rules.
Zero Waste Price Embedded/Weight Embedded Items- Setup and Reader Rules. This article is a guide to be used for those using Bizerba scales and want to know how to setup the weight embedded products to work with it, in a zero waste scenario. Included ...
Setting up Payment Types
Setting up Payment types. This can be done inside Total Control under "GPOS specifics" and then "Payments List", here you will see a list of the current payment types and some options on what to do next. To create a new payment key just click "add" ...
Importer/Exporter Applet- Importing
Importer/Exporter Applet Found under "Tools". Click on the arrow next to data like below and select "Import". Click 'next' on the initial pop up screen. Select the type of data you want to import, in this example I am using 'Products' but this could ...
Importing a Stocktake CSV file into TCP (How to Use)
How to go about importing a Stocktake file into Total Control Premier When creating a .csv file you need to make sure you have formatted the Barcode column to make sure no blank spaces or character symbols. If you can format the cell to make sure ...
Condiment Groups/List
Condiment Setup You can create condiments within Total Control Premier to send down to the tills. If you open up TCP and click into GPOS Specifics menu down the left hand side. You will see two options. Condiment Groups and Condiments Condiment ...
Tax Shifting
Tax Shifting setup Tax Rates Tax shifting is an extremely complex setup, as a starting point we recommend checking with your finance/accountant to what should or shouldn’t be shifted and what code you want it shifting to. Please note if you are a ...
Creating and editing users in Total Control.
Firstly go to the “setup” option of Total Control and then “User Maintenance”, this should then present the following screen. To add a new user simply select “add” and then fill in the fields, looking something like below: The “Full Name” is the name ...
URI Scheduling
URI Scheduling Should any of the below applets not be available then please see the “Adding an Applet to the Total Control Premier Menu” knowledge article. Creating URI’s in Total Control: Go to “GPOS Specifics” in Total Control and then “URI List” ...
Time and Attendance
In order to use time and attendance, you must first ensure you have suitable shifts setup. These records relate to the shifts a member of staff works, and you can set the standard amount of working hours within a shift. The shift information is ...
TCP - Use Gmail for e-mailing reports and orders
You can use Gmail as an e-mail provider to send e-mails from Total Control Premier. You will need to set the Gmail account to allow access from less secure apps. Follow this link for details https://support.google.com/accounts/answer/6010255 The ...
Importing a Stock Transaction with CSV (How to Use)
How to go about importing a Stock transaction file into Total Control Premier When creating a .csv file you need to make sure you have formatted the Barcode column to make sure no blank spaces or character symbols. If you can format the cell to make ...
Picco Server opens in the Windows Taskbar but then closes when you double-click on the icon
Use REGSVR32 to register PLServer.ocx in C:\Program Files\Fidelity Systems\Total Control Premier or C:\Program Files (x86)\Fidelity Systems\Total Control Premier. Open Command Prompt as Administrator and run the following command: regsvr32 ...
Manual Sales Transactions
Manual Sales Transactions A Manual sales transaction is an applet which allows you to enter a transaction at a specific date/time; including products, accounts and payment keys. To get to the manual sales transaction then go to “Tools” in the right ...
Calculating a Modifier for stock removal
Explanation of Modifiers Modifiers are used to change the quantity sold when an item is sold on the PoS. For example, a modifier could be called “half”, and it used to change a quantity from 1 to ½. Other modifiers could be for doubles (for spirits), ...
Total Control Premier- Unable to Open applets.
Total Control Premier- Unable to open any applets. If you are unable to access any of the applets in your menu then it could be due to several things. Firstly, have you tried coming out of the application and re-launching Total Control. If this has ...
Meal Deal - How is the VAT calculated?
The VAT on a meal-deal is calculated as follows:- Sandwich £2.00 Crisps - £0.75 Drink - £1.00 Giving a total of £3.75 The meal deal kicks in and discounts the transaction to £3.00 What the system does is splits the £0.75 discount across the ...
Euro Payment Key
Name: Euro Change giving Payment: Cash Monetary: Not Specified Flags: Tender compulsory Rate: 0.8 – Exchange Rate at the time. Example how the payment key works; A customer using a €50 note, the system would work this out at 50 x (Current Rate) 0.8 ...
Sales Discrepencies - Total Control Sales Lower than Gpos
Sales Discrepencies / Reconcilation between Gpos and Total Control Sale discrepancies can happen for a few reasons depending on set up options as well as network errors. These can be caused by a network issues, stored balances which aren’t cashed ...
Sales Discrepencies - Total Control Sales Higher than Gpos
Sales Discrepencies / Reconcilation between Gpos and Total Control Sale discrepancies can happen for a few reasons depending on set up options as well as network errors. These can be caused by a network issues, stored balances which aren’t cashed ...
Setting up new Price level (How to Use)
Creating a new Price level to Price Shift 01. If you open up Total Control Premier 02. From the General Database submenu, If you select 'Products' 03. Within the Products screen, if you select 'Prices' and click on the drop-down followed by ...
Reporting: Showing Top Selling Products
Within Total Control Premier 01. Select Reporting from the side menu 02. Select New Report Wizard 03. Expand Product Sales followed by Selecting Product Report (Without Grouping) 04. Select Dates 05. Click Next 06. Select Sorting from the wizard tab ...
Adding an Applet to the Total Control Premier menu
To add an applet that isn't in your Total Control Premier menu follow these instructions. First, click 'Tools' at the top and then select 'Customise Menu'. Next right click a space in the menu and select 'Add Item (Applet)'. This will open the 'Add a ...
License Error when Total Control Premier Starts
Total Control Premier- Port 4040 Error Total Control Premier uses a licensing service to ensure the software is correctly licensed against your machine. Occasionally the service associated with the license may fail to start and give the error shown ...
Set Menus in Total Control Premier
Set Menus Set Menus are found in Total Control Premier under the GPoS Specifics tab. Select ‘add’ at the top of the set menu applet and this will open the dialog box as shown below: Select 'Add Course', this can be selected multiple times dependent ...
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