Total Control Premier uses a licensing service to ensure the
software is correctly licensed against your machine.
Occasionally the service associated with the license may fail to start and give the error shown below:
The issue could have arisen because of a restart of your
machine, the service may then have failed to start in a timely fashion.
Another reason could be that your PC has recently had a
Windows Update or antivirus update, which may have disabled the service from
To resolve the above error you must go into the Services;
either through typing “Services.msc” into the Run field, or by starting task
manager and selecting “Services”. The result either way will look like the
Navigate to find the service called “Fidelity Software
Licensing Service” and right click it or look to the top left of the screen,
select the “Start” option. This will begin to start the service.
Re-start your Total Control Premier application and it will
present the usual login prompt.
A prevention to the above not starting in a timely fashion
would be to set the service as an “Automatic (delayed start)” startup. This
will ensure that the PC starts up and all other services are launched first,
then it starts the services set to be “delayed”; this is useful to do as its
unlikely you will start Total Control the immediate your PC loads.
To set this as a delayed start, see the below image, by
right clicking the service and navigating to “Properties”, this will open a
dialog box with a field named “Startup Type” with a drop-down selection; choose
the option “Automatic (delayed start)”.
As you can see in the properties box below, we also have a
“Path to Executable”, this is where the license service sits in your C://
drive, ensure that this filepath has full administrative rights when attempting
to stop/start the service.