Fidelity Systems
            Knowledge Base Fidelity Systems Total Control Premier TCP Install

            Total Control Premier Pre-Requisites, 3rd Party Applications and Hardware Compatibility

            Total Control Premier Pre-Requisites, 3rd Party Applications and Hardware Compatibility

            This document is intended to show details of operating systems and third party applications that Total Control Premier requires either as a requirement or as an optional add-on.

            We will follow the manufacturers 'Lifecycle Policy' and will continue to support Fidelity applications against pre-requisites and 3rd Party applications whilst they are still in a supported state. There may be occasions where in order to utilise new functionality available in up to date versions compatibility with older versions is broken. We will provide notification of these scenarios as soon as we become aware of them.

            Items highlighted in red are either at or past their 'End of Support' period and as such support by Fidelity is not guaranteed

            Pre-Requisites

            Microsoft Applications

            Total Control Premier runs on PC's running Microsoft Windows Operating systems utilising the Microsoft .NET Framework. It also requires a Microsoft SQL Database which can be hosted locally or across the network.

            Details on Microsoft's Lifecycle Policy can be found here https://support.microsoft.com/en-gb/hub/4095338/microsoft-lifecycle-policy

            Operating Systems

            Total Control Premier will run on the following operating systems:-
            Desktop Operating Systems
            Desktop Operating Systems

            Windows 10 32/64bit

            Windows 8/8.1 (All editions) 32/64bit

            Windows 7 (All editions) 32bit

            Windows 7 (All editions) 64bit - Service pack 1 and later

            Windows Vista



            Windows XP All versions
            Supported up to TCP v2.06.xxxx


            Server Operating Systems

            Windows Server 2016 - 64bit

            Windows Server 2012 - 64bit

            Windows Server 2008R2 - 64bit - Service pack 1 and later



            Windows Server 2008 32/64bit - Service pack 2 and later
            Supported up to TCP v2.06.xxxx

            Note - We do not support running the software on Apple products using software such as Parallels Desktop

            Microsoft .Net Framework 

            Total Control Premier requires Microsoft .NET Framework v4.7.1 or above to run.

            To download and install manually please use this link - https://www.microsoft.com/en-us/download/details.aspx?id=56116

            Microsoft SQL Server

            The system uses a Microsoft SQL database and full DBO access to the database is required. The system CAN run with lower access however this is done at the customer's own risk.

            The following versions of Microsoft SQL Server are supported:



            TCP Version Supported up to
            Extended Support End Date
            SQL Server 2016

            14/07/2026
            SQL Server 2014

             09/07/2024
            SQL Server 2012

            12/07/2022
            SQL Server 2008 R2

            09/07/2019
            SQL Server 2008

            09/07/2019
            SQL Server 2005
            Supported up to TCP v2.06.xxxx
            10/07/2007


            SAP Crystal Reports

            Total Control Premier uses SAP Crystal Reports runtime engine for .NET Framework. TCP  v2.9.xxxx introduces support for SAP Crystal Reports Version 13 build 20.

            Prior versions used SAP Crystal Reports Version 13 build 10.

            Optional Integrations

            Bartender 

            Total Control Premier optionally uses Bartender by Seagull Scientific for label printing.  The 32-bit Automation Edition is required.





            2019
            v2.09.xxxx
            Four years after the next version is released*
            2016
            v2.09.xxxx
            April 2023
            10.1
            v2.09.xxxx
            01/11/2019
            10
            v2.09.xxxx
            01/10/2017
            9.4
            v2.09.xxxx
            01/06/2016

            See the Seagull Scientific Product Lifecycle Policy https://www.seagullscientific.com/support/service-releases-legacy-versions/product-lifecycle-policy/


            Sage Accounts

            Sage Accounts (Formerly known as Line 50) is supported up to Sage Accounts 2017 (v23)

            Support for Sage Accounts 2018 (v24) is due to be added in v2.11.xxxxx of TCP which is due

            The Sage integration is currently under review with a decision to be made on whether the integration it is to be continued with future versions of Sage.

            Blakemore Ordering Catalogue

            Currently only available to direct Fidelity Customers - Contact your Fidelity Account Manager for more details

            Avon Data

            Contact your Fidelity Account Manager or your Reseller for more details

            Hardware

            Stock Taking Hand Held Devices



            Manufacturer
            TCP version Supported Up to
            Expected end of life date
            Additional Notes

            Skorpio X4

            Datalogic



            Skorpio X3

            Datalogic



            Nordic ID
            2.09.xxxx
            August 2020
            Limited Support Available. No longer available to purchase, can still be repaired

            BHT 900

            Denso
            2.09.xxxx
            August 2018
            Limited Support Available. No longer available to purchase, can still be repaired

            BHT 8000

            Denso
            2.09.xxxx
            August 2016
            Limited Support Available. No longer available to purchase, can still be repaired

            BHT 6000

            Denso
            2.09.xxxx
            August 2010
            No longer supported



            Updated: 24 Jul 2019 01:30 AM
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