Sales Discrepencies - Total Control Sales Lower than Gpos

Sales Discrepencies - Total Control Sales Lower than Gpos

 

Sales Discrepencies / Reconcilation between Gpos and Total Control

Sale discrepancies can happen for a few reasons depending on set up options as well as network errors. These can be caused by a network issues, stored balances which aren’t cashed off and so forth.

In this document we shall go through the scenario of where this can occur and what self checks can be done to deal with this effectively and efficiently.


The first step when investigating any sales discrepancy is to check that no Unknown/Suspect Transactions are being presented when you load Total Control Premier.  If they are being shown you need to process them, DO NOT DELETE THEM, and then re run the reports.




Scenario



Total Control Premier is showing less sale values than what Gpos is reporting.

To attempt to diagnose this must first be isolated to a till/s. To do this, you will need the till/s readings and you will want to run a ‘Product Major Group Report’ and compare the total from that report to the Main Group Sales figure.

 

Next once it has been isolated to a Till/s you will then need the previous days’ reading so that you can see when the till had been cashed up (period cleared). As you will see from my example I would want to be running a ‘Product Major Group Report’ from 01/02/2018 at 15:36 until 02/02/2018 16:26.

If this then adds up to include the variance shown from Gpos when compared to Total Control Premier this indicates that sales have been performed after the end of the previous but before the start of your new of trading. If you are needing to narrow this down further and say for example you don’t start until 10AM on Total Control Premier you can use the Journal to look for any transactions that will have been started before that time, if you are unable to see any then you would want to look at the previous day and again with reference to the times I used earlier you would want to have a look for sales which have ocurred after 15:36 on the 01/02.

 

 Still unable to identify the discrepancy?

If you are still unable to identify the discrepancy please log a ticket with Fidelity including the following information:-

  1. The Site name and Till Name of the till or tills affected
  2. The date or dates affected
  3. Copies of the financial report for the affected till(s) for each date
  4. A brief description of the discrepancy


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