Fidelity Systems
            Knowledge Base Fidelity Systems Fidelity GPoS GPoS FAQ

            System Operation Key Codes

            A system operation is a code that can be entered into the system operation key to achieve a specific task. Certain functions may be beneficial to the end user, and to provide access to these only, it is recommended that a suitable macro for each key is set up and placed on the touch screen layout. The following is a list of all system operation codes that GPoS currently understands.

            Operation code




            Remove all tax shifts from current transaction

            Executing these operations will search the current transaction for any tax shifts that might be in play and remove the appropriate shift data. In the case of 1000, all shift data is erased


            Remove tax shift 1 status from current transaction


            Reset Kappture

            When executed, GPoS will disconnect from the Kappture subsystem, and re-initialise / connect.


            Set age requirements of transaction to 'met'

            If the system is configured to be self-service using YesPay system option # 13 (age restriction) works in a different way; it will warn of the restriction, and let you carry on scanning goods, but will not let you finalise the transaction until this system operation has been executed.


            Encode this PoS with a dealer PIN

            This operation encodes the Dealer PIN into to the security files on GPoS. It is used in conjunction with configuring an evaluation mode. The pin must match the pin used on the ‘usage time setter’ utility as codes are encrypted using the pin (so as not to allow other Dealers to reset the clients evaluation). In the case of replacing an existing pin, you must key in the old pin before you can change to the new one.


            Enter Evaluation code

            Provides a UI to enter the digit sequence provided by the dealer when resetting the evaluation time. Once the code is entered, it is decrypted and an extension to the usage period is added.


            Disable evaluation mode

            Removes evaluation mode completely. Dealer pin entry is required to operate this.


            Remove Service charge from the current transaction

            When executed, will disable the service charge for the current transaction (used when utilising auto service charge)


            Remove any customer account association with the current transaction

            When executed, the current transaction will be disassociated with any customer account, allowing the transaction to assign a new account if required.


            sQuid fetch RPU's for current card

            sQuid cashless system: Will contact the sQuid servers and fetch any RPU’s (remote point updates) that might need adding to the card.


            sQuid Synch with sQuid host

            sQuid cashless system: Synchronises the PoS with sQuids servers. When GPoS initializes the sQuid subsystem, the subsystem will from time to time execute this operation in the background. This is an ideal comms test to ensure that the correct ports are opened to sQuid.


            sQuid take EOD report

            sQuid cashless system: This operation asks the sQuid subsystem for details of what its totals are.


            Send Ocius Offline Submission command

            Verifone Ocius for PC / Sentinel specific commands. When using the Verifone system for eft transactions, these operations should be provided as buttons (using macro’s), with all users having access to the reprint receipt functionality.

            These operations do not provide UI feedback by default (the command is sent, and GPoS carries on). If a UI cue is required, substitute the first 8 with a 1 in the code, and GPoS will then display a dialog once the code has been sent.


            Send Ocius Request Z


            Send Ocius Request X


            Send Ocius Request TXN report


            Send Ocius Request Stored TXN report


            Send Ocius Request - reprint last customer receipt


            Send Ocius Request - reprint last merchant receipt

            Available on Request

            Sales data clear (and counter reset)

            This destructive code removes all transactions from both the main store and the archive, and resets all report counters back to 0

            Available on Request

            Clear Balance Buffer

            This operation effectively clears out the balanceserv table in the database, removing all ongoing table / layaway / internal room transactions. A backup should be taken before executing this.

            Available on Request

            Clear Clerk Buffer

            This operation clears any ongoing clerk transactions that might be stored on the clerk server. This operation has no effect if run on a machine not acting as a clerk server.

            Available on Request

            Release busy status on all balances

            This operation removes the lock flag from each balance so that all balances can then be opened again. IMPORTANT: before running this operation, you need to be 100% sure no other PoS unit is currently operating on a balance as this will cause unpredictable results.


            Reset clerk server status

            In the event of the clerk server(s) being marked as bad (down), executing this operation will reset the flag – allowing the unit to attempt communications again.


            Reset balance server status

            In the event of the balance server(s) being marked as bad (down), executing this operation will reset the flag – allowing the unit to attempt communications again.


            Backup db to folder mentioned in option #209

            Takes an immediate backup of the GPoS database and attempts to store it in the location mentioned in system option #209. Please ensure that SQL server has sufficient access rights to enable writing to the designated folder.


            Display software serial number

            Displays the serial number that was used to register this copy of GPoS


            Delete all archived data

            When executed, the system will remove all data stored in archive tables immediately.


            Truncate Database log file

            When executed, SQL server marks the database as ‘up to date’, and removes transaction log data prior to the event.

            Available on Request

            Reset order number

            Resets the order number to the default in the system options


            Reset all PLU's countdown / stock values to 0

            Clears the countdown field on all PLU’s


            Check for orphaned Balances

            When executed on a client PoS, GPoS will allow balances that were performed whilst the server was offline, to be re-introduced back to the balance server.


            Delete all PLU's

            Wipes the PLU file completely.


            Set CNP flag (telephone order)

            Verifone: Marks the transaction as a ‘CNP (card holder not present) Telephone order’ transaction. Subsequent use of the eft key in the transaction will result in Verifone asking for details manually (i.e. card number, cvv code, e.t.c)


            Dump multibuy workarea to disk

            Immediately writes the contents of the current transactions multibuy work area to disk, showing Multibuys that have triggered, and Multibuys that may be about to trigger.


            Reload cached tables

            When executed, GPoS will re-load cached data from the database. Tables such as screen layouts, payment keys, macros, Multibuys, etc. are cached in memory to enable quick retrieval of information.

            If this operation is executed during a transaction, it has no effect.


            Manually start the archive process

            Starts the archiver thread immediately.


            Dump information about the system to disk

            When executed, GPoS collects information about the OS and the running environment and then writes this to file.


            Set CNP flag (mail order)

            Verifone: Marks the transaction as a ‘CNP (card holder not present) Mail order’ transaction. Subsequent use of the eft key in the transaction will result in Verifone asking for details manually (i.e. card number, cvv code, e.t.c)


            Reset any CNP flag in the current transaction

            Verifone: removes any current CNP flag that is currently set on the transaction. If the eft key is then used, it will ask the user to insert / swipe card as normal.


            Force gpos to check for shift ends

            Executing this operation will force gpos to check all clerks to see if their shift has ended (based on their clock in time), and if so, will auto end the shift as required


            Check DB usage

            Reports to screen the percentage used of the database.

            Updated: 08 May 2019 12:52 AM
            Help us to make this article better
            0 0