The Fidelity 'Service'
HHT X3X4 Software Update Guide V6.0.0A
HHT X3/X4 Software Update Guide HHT X3/X4 SOFTWARE UPDATE GUIDE V6.0.0 This document has been written as a guide to aid you in the updating of the HHT Software Contents Pre-Update Check list Step 1: Shutdown Software Step 2: Running the Upgrader Step ...
Logic when multiple 'Auto redeem' vouchers apply to a transaction
When there are multiple vouchers, setup to be Auto redeemed when GPoS Trans is Finalised @ PoS, that could both be applied to a transaction, the most voucher issued first takes effect. In this scenario with the Burger Voucher issued first, the Burger ...
Unable to view pricing levels other users have enabled
In this guide I will show you on how to enable the other price level views on the product database. You may come across this error when creating new users in Total Control who then have a different filtered view to other users on the system. To ...
POS Hardware Support
Here you will find a list of equipment we supply or have supplied and provide support for. The Expected end of support column indicates when we believe we will no longer be able to support these items , or if support has ended. Manufacturer Model ...
Datalogic Touch 65 (Regatta) GS1-128 Symbology Issue
This guide will show you how to enable a Datalogic scanner to be able to read GS1-128 Symbology. You may come across this error scanning products such as the Regatta line, if so then it may appear with symbols such as the image below First we are ...
Fidelity for IT Guide
Why do I need this document? You are being given this document because Fidelity are supplying an EPoS Solution to the organisation you support. This document aims to provide you with two things:- Essential information that will be required to allow a ...
CVE-2021-44228 Log4j Vulnerability
Security warning: New zero-day in the Log4j Java library is already being exploited | ZDNet Following the announcement of the CVE-2021-44228 Log4j Vulnerability, Fidelity do not use the Log4j or JAVA in any of our software. As such there is no action ...
Mobo2Go Modified Product Setup
Modified Products are when you have a base Product such as a Pint of Coke and you use Modifiers such as Half to sell a Half Pint of Coke using the same Product by pressing the Half Modifier before selecting the product on the till. This allows you to ...
Remote Support
Our preferred method of remote support is by using LogMeIn Rescue To make this easy you can download and install a 'Calling Card' on your PC or Tills. This will allow you to create a remote support connection easily without needing to type a Six ...
Server Migration Process
Our standard process for a server migration is:- Current configuration check - 1 hour 1) Check of the current system and setup to ensure all software is compatible on the new server. This includes 3rd Party software such as Bartender, feedback will ...
Fidelity Software Lifecycle
*This document is a work in progress and as such may change* Fidelity Software Lifecycle We will provide full support for the current and one previous full release of our software. Fixes will always be done in the latest version of the software so we ...
Service Level Expectations
Service Level Expectations Here at Fidelity we aim to give the best response at all times. To help us achieve this we use the grid below to prioritise our workload. Your ticket will be evaluated and then prioritised and categorised accordingly. ...