Error Opening Data source
If you are noticing the following error message;
(Screenshot 1.1)
When first switching on your till terminal throwing up the error message; 'Error opening data source!'
The first thing to check to confirm the 'SQL Server (Fidelity)' is running which can be found under services.msc. If you click on your Windows Start and in the search area if you start typing services.msc using the on-screen keyboard or if you've plugged a keyboard into your till terminal.
(Screenshot 1.2)
This will open up the services.msc and if you look for 'SQL Server (Fidelity)' as follows;
(Screenshot 1.3)
In my example, the reason GPOS is not starting is due to the 'SQL Server (Fidelity)' has failed to start on bootup as you can see it's showing the service has not automatically started.
(Screenshot 1.4)
In the top left-hand corner if you click on the 'Start' option as screenshot 1.5.
(Screenshot 1.5)
You will see windows restart the SQL Service again.
(Screenshot 1.6)
Once started will look like the following as in screenshot 1.7;
(Screenshot 1.7)
Related articles
If the service fails to start if you can log into the portal to log a ticket with ourselves here or if you can drop an email to Support@fidelitysystems.co.uk confirming the till terminal name and a screenshot of the error message, or you can give Support a call on 01482 585343 option 3 to speak to the Support desk.
Related Articles
Verifone P400 GPoS Setup
GPoS Setup Peripheral Setup Open GPoS Utility Open Programming > System Tables > Peripherals Click or tap on Add , and give the Peripheral an appropriate name, eg “ Verifone ”, “ EFT ”, “ P400 ” etc Set the Peripheral Type to Verifone ...
Idispatch Error 3127 when printing Labels
Check the Custom SQL Query as it may have become corrupt. The query should be as below: SELECT "dbo"."LabelQueueDetail"."LabelQueueDetailOrder", "dbo"."LabelQueueDetail"."LabelQueueDetailQty", "dbo"."LabelTemplate".* FROM ("dbo"."LabelQueue" LEFT ...
GPoS Loyalty Service Setup
This article applies to GPoS Loyalty Service version 1.6 and higher. Screenshots are taken from GPoS Loyalty Service version 1.7. The GPoS Loyalty Service handles all communication between GPoS and Instant CRM. It is used whenever a card, barcode or ...
Error 7502: Balance Server Error
If you are seeing a '7502 balance server error' on your terminals. First point of call here is to do some checks; Confirm the till terminal which acts as the balance server is running (one of the tills will be set as the balance server which the ...
GPoS Permissions
Set Full Control permissions for Everyone on the following folders and registry keys: C:\Fidelity C:\Program Files\Fidelity Systems C:\Program Files (x86)\Fidelity Systems (on 64 bit versions of Windows) C:\ProgramData\GPoS Data C:\ProgramData\GPoS ...