Hidden Users Functionality

Hidden Users Functionality

Within the Desktop Version of Total Control Premier you may notice in some parts of the system the following;

Code	Description
-1	Job Controller
-2	Picco User
-3	Update Service
-4	Picco User
-5	Catalogue User

The system may have hidden jobs which are controlling services in the background e.g. Report jobs, to updating the stock on the system used by the picco and so on.

Useful Links

Fidelity License Port 4040 Error (This guide explains if you see the license error TCP Port 4040 when first launching the application)

Changing the Default Screen Page on the Till (The guide explains how to change the till screen on the POS terminal if not set by clerks)

www.fidelityhelp.co.uk (Portal Home, Knowledge base, Submitting tickets, Rescue to allow remote access etc)

Fidelity Systems LinkedIn page (Social media page)

Remote Support (Our preferred method of remote support is by using LogMeIn Rescue)

Service Level Expectations (List of the Service level Expectations regarding your ticket will be evaluated and then prioritised and categorised accordingly)

Fidelity systems Trustpilot (The companies Trustpilot website account)

Verifone Notifications (Status Page regarding known issues with the service)