Customer Service Error 7503

Customer Service Error 7503

When scanning loyalty cards if you see the following error 7503 messages.

What might be causing the problem might be down to one of the following;

* The Till no longer has an active network connection (To Rule this out, minimize or shutdown GPOS from your manager page so you are back on the toolbar. If you check the toolbar in the bottom right-hand corner next to the time and confirm you have an active network and no RED cross showing through the network monitor. If you are seeing a RED cross through the network box if you give the till a reboot if this continues when the till terminal loads back into windows. You will need to speak to your local IT to confirm the till has an active network connection).

* Confirm if this is affecting one till or all tills. If affecting all tills (Give Support a call or drop an email to support@fidelitysystems.co.uk or use our Support Portal to log a call, as this might point to an issue with the loyalty service not running or IP addresses on the network might have changed).

* If it's only affecting the one till terminal might be down to the firewall on the till terminal unit (This might of changed network from Private to Public and Loyalty is missing from the public status after window updates. Again, if you can give Support a call or drop an email to support@fidelitysystems.co.uk or use our Support Portal to log a call).

* You can cross-reference for Firewall rules against our Fidelity IT guide

When logging a call to Support by the Portal or by Email if you can confirm the full error message including all the text, please.

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