Working From Home

Working From Home

Using Total Control Premier from home steps.

1. Speaking with your internal IT department regarding VPNs which you will find is essential for any company with remote-working employees. Somewhere, there may be a company whose public sites and apps are perfectly secure, whose business data can be safely accessed across all forms of connection and hardware. 

2. If you do have VPN access for remote-working and do not have Total Control Premier installed on your PC/Laptop. Speaking with your Internal IT to use RDP (Remote Desktop Connection) to access your work PC to allow you to use Total Control from your work desktop PC.

3. Other means, if you use programs e.g. teamviewer to access your PC from a different location but as always speak to your IT department for the secure way of accessing your work PC from home and best practice.

4. If you have TCP installed on your laptop it's making sure you have an active VPN connection to your organisation which will allow you to use TCP from home.

If you are interesting speaking to our sales team regarding our cloud product you can give sales a call on 01482 585343

    • Related Articles

    • Total Control Premier Release Notes

      Pre-Requisites, 3rd Party Applications and Hardware Compatibility Known Issues V2.19.9322.23256 HF1 Release notes Issue No. Title Origin Notes TC-2239 Nested Mixtures not correctly handling the Mixture Stockable setting Fix TCW-4194 Migration issue ...

    • 4040 License issue - Issue occurred after KB5066835

      Scenario: When attempting to get to load Total control you are presented with the 4040 error message being allowed. You have ran through our normal 4040 troublehshooting guide found here Please proceed to further fault finding below If you attempt to ...

    • Clocking In / Out Function - TCP

      Clerk Sign in and shifts. Within Total Control Premier you can set clerks to have shifts which can later be reported on in. These shifts must initially be setup; we can find this under 'GPoS Specifics' - 'Clerk Shifts'. Here we would add a shift ...

    • Cloud Password Reset Request

      This form is for users of a cloud hosted Fidelity system. You are cloud hosted if you access Total Control Premier by going to xxxx.fidelitycloud.co.uk in a web browser To request a password reset please complete the form below. We aim to perform all ...

    • Post v2.11 Upgrade Reports don't run

      When trying to run reports in Total Control Premier they are not working due to a database connection error. The full error is 'Report failed to Create Error Verifying Database Connection Log on failed:98' To resolve the issue please install the ...