User File Not Loaded
This article applies to the Fidelity HHT application version
2 and higher. Screenshots are taken from the Fidelity HHT
application version 3.0.4 running on a Skorpio X4.
In the Fidelity HHT application, a User File Not Loaded message
usually indicates that the Lookups database containing the Product,
User and Markdown data has been lost. This can happen when the
device is reset after a "cold boot" of the HHT, or if the HHT has
been left to discharge.
To restore the Lookups, follow the steps below:
| 1. Log
in with the User ID and PIN "999" | |
| 2. Touch Files | |
| 3. Touch Get Lookups | |
| 4. Touch Get Lookup Files | |
| 5. Touch Yes |
The HHT will then connect to the server and get the latest Lookups
as per the last time Send To BHT was used to write Product files in
the Barcode Handheld Terminal applet within Total Control Premier.
If a MISCommunicator Not Active error is displayed, this means that
the HHT is not able to connect to the server. See Connecting HHT to WiFi for details on how to (re)connect the HHT to your
network via WiFi.
If this does not resolve the issue, you might find an answer in one
of our other Stock Taking Hardware articles, or by submitting
a ticket.
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