Frequently Asked Questions
Editing Receipt Configuration in Total Control Premier
Logon to Total Control Premier Expand GPoS Specifics and open the Printer Logos applet. Select the receipt layout you would like to change and click Edit. On the 'Headers' tab you can change the text that appears on the header of the receipt. On the ...
Using files with Fidelity Cloud - TSPlus Remote
How to Upload Files to Fidelity Cloud You can upload files directly through your web browser. Follow these simple steps: Open the File Upload Menu: Click the arrow icon at the top centre of the screen. Select the second icon from the left, which ...
Check Product Details on the External Directory
Check Product Details on the External Directory The way to check product details such as cost price or selling price on the External Directory is to start an order and then browse the External Directory. The way to do this is by starting an order and ...
How to find your Total Control Premier License
To find your Total Control Premier license, load it up, log in as normal. Next go to help and about and you will see your license number. I have provided an example below.
Adding and Editing User Defined Fields
Adding and editing 'User Defined Fields' for products is done in the 'Userfields' Applet. This can be found under 'Setup' and then select 'Userfields'. Once open you can add edit and delete the entries for user defined fields. If you have product ...
How to add a training clerk to TCP
Add A Training Clerk To TCP This guide will show you how to add a training clerk to TCP. Firstly a training clerk will already be a part of the software as a default option however if they are accidentally deleted we can re-add them with relative ...
Product Maintenance - Reset Filters
If you find that you can't find particular products in the product maintenance screen you may need to reset the filters to default. Method 1 Right click on any product within the Product Maintenance applet and select "Reset Filtering on Grid". This ...
GPOS/SCO Restrictions - How to setup
SCO Restrictions Gpos/SCO Restrictions are set by POS options at a Group Level. There is a further restriction option to define the type of restriction such as Medicine etc. It does not define a limit of any medication this is still a clerk operating ...
Find My Total Control Premier Version
To find the version of Total Control Premier you are using you need to click on Help from the menu and then about The version is then displayed on screen
Printing Labels from Cloud Hosted Total Control Premier
The Universal Print Driver for Total Control Premier produces labels as PDF files which can then be printed using a printer attached to the computer; the printer can be physically attached or can be a network printer. The instructions below detail ...
How do I change the Sound or Font on a Logwood PIKS
To change the volume do the following: Press Menu Scroll to Settings, press Show Scroll to Audio, press Show Using the scroll to increase the volume Once happy, press Menu and it will present the option to save, press Show to save settings *Please ...
Suspect Transactions
This article applies to Total Control Premier version 2.09 and higher - screenshots are taken from Total Control Premier version 2.13. Suspect Transactions The Suspect Transactions applet captures and shows all transactions with: Products that are in ...
Using Macros to automate GPoS functions
Introduction Macros can be used to automate actions in GPoS, from something simple like entering a denomination and then cashing it off, to something more complex like running Reports and Period End routines. This guide takes you through the basics ...
Refunding Mobo2Go Transactions through Total Control Premier
THIS DOES NOT REFUND ANY MONEY TO YOUR CUSTOMER. THIS IS FOR THE PURPOSES OF CORRECT SALES/STOCK FIGURES The simplest way of processing these is via the Manual Sales Transaction applet. This option is normally found under "Daily Tasks". If you do ...
Launch a web page from GPoS
GPoS can open other applications by way of a button press. This can be used for opening a web page from the till screen. To do this you need to create an 'Executable'. The executables option is found under the GPoS Specifics section of the menu. If ...
EFT Re-Print Macro's
Setting up additional Till buttons to allow the print of customer and merchant receipts – Last Transaction Only After turning off card transaction receipts for either the merchant, customer or both you will need a way to print it on request should ...
Covid-19 VAT Rate Changes
What are the changes? The Covid Relief VAT changes from 5% to 12.5%on 1st October. What do i need to do? If your selling prices are staying the same, you simply need to edit the 5% Tax Rate and change it to 12.5% The following article will guide ...
Changing a products tax code
Changing a products tax code in Total Control Premier 1) From your product maintenance screen edit the product you would like to change the tax code on. 2) Scroll down to Tax Code. 3) Select the downward arrow on the right hand side. This will show ...
Adding a new tax code
Adding a new tax code into Total Control Premier 1) Expand the 'General Databases' menu on the left hand side and select the 'Other' folder. 2) Click the 'Tax Rates' icon to open the tax settings applet. 3) Click 'Add' in the top left to create a new ...
Delicensing \ activating the software
Here a guide on how to go about delicensing the software if you are planning to upgrade windows or move to another PC/Laptop to use or to free up a license. The Fidelity IT guide explains how to delicense and reactivate the software Click Here using ...
Label Queues (How to use)
How to Add PLUs into your Label Queue If you go into ‘Daily Tasks’ and select ‘Label Manager’ from the menu. This will open in a new tab as below; To add to the queue, if you highlight your queue as follows; If you double click on the queue name ...
Create a product that allows a value to be entered when there is no fixed price
Create a product that allows a value to be entered when there is no fixed price. The best way to achieve this would be to create an 'open' PLU. This then allows you to enter any value into the PLU. Example, If the charge was 30p you would press 3 0 ...
Locating Bartender Label Files in TCP and how to move them.
When you have decided to make a change to your label file or you need to move its file location to a different place such as on a central store on a server it is important to know where the file is so that once you have moved it you can also update ...
Inserting a picture into Bartender Label File
Total Control Premier when it is installed comes with some default label files for use with Bartender labelling software. The default location for these files is C:\program files (x86)\Fidelity Systems\Total Control Premier\Labels. This location may ...
GPoS / TCP - Hostname for Comms (Applies to Gpos 1.64 / TCP 2.11 onwards)
With the arrival of TCP 2.11 and Gpos 1.64 communications to Total Control Premier have changed. instead of the traditional method of an IP address, it now uses the hostname of the hardware. The naming is absolute and must match exactly including any ...
Working From Home
Using Total Control Premier from home steps. 1. Speaking with your internal IT department regarding VPNs which you will find is essential for any company with remote-working employees. Somewhere, there may be a company whose public sites and apps are ...
Stocktakes (How to use)
Stocktake Summary The Stocktakes section of Total Control Premier allows you to record stock counts of your Products. When a Stocktake is Committed, the stock you have counted becomes the current stock level. NOTE: Stocktakes can be backdated. In ...
Suppliers
A supplier record is used only on certain types of stock operation performed at the PoS, such as Ordering and returns. How to add new or maintain suppliers on the system can be found under the 'General Database' and selecting 'Suppliers'. (Screenshot ...
Total Control Label Printing
Label Printing Options Total Control Premier has 4 options for producing labels however only two are available to use. Our recommended method is to use the Bartender Solution Label Devices Device Type Bartender Uses a 3rd party application allowing ...
New Site Performance Reporting Within the Desktop Edition
Two new reports for comparing site performance has been added to 2.11. These can be found in the following location; If you expand Product Sales followed by expanding Group Sales to find site Performance by Group Report. If you expand Major Group ...
TCP 2.11 \ GPOS 1.64 using device names and not IP Addresses
Site Structure Host Name for Comms A new feature for TCP Version 2.11 within Total Control Premier Desktop edition where you can use device name for the IP Address field. For example within the site structure; By using Device name of your terminal ...
Global POS Specifics
From v2.11.xxxx onwards there are some functions that where previously stored on a 'Site By Site' basis that are now 'Global' Site by Site - also known as Site Specific - means individual records per site Global is a single set of records used by all ...
Total Control V1 Database Upgrade
As from v2.11.xx onwards the tool for upgrading Total Control V1 data to Total Control Premier is no longer available. As such to upgrade Total Control V1 data to Total Control Premier Data you will need to install and upgrade using v2.09.xxxxx and ...
Cloud Password Reset Request
This form is for users of a cloud hosted Fidelity system. You are cloud hosted if you access Total Control Premier by going to xxxx.fidelitycloud.co.uk in a web browser To request a password reset please complete the form below. We aim to perform all ...
Bartender BT exception error
If you are unable to print labels from Total Control Premier which is throwing up a BT exception error message. What you need to do, if you click on your Windows Start to open up the Programs sub-menu and locate Bartender application. If you open up ...
Product Maintenance Reports \ Product Price Listing (Help & Tips)
Product Maintenance Reports Some customers have asked for an example, where to find the Product Price List to print. If you go into General Database -> Select Products (screenshot 1.1). (Screenshot 1.1) This will open up the Product Maintenance tab ...
Stock Function Reports (Help & Tips)
Stocktake Reports If you are looking for reports to use for your stocktake or print stock sheets, the best place to check is under Stock Functions -> Stocktakes. If you click\Select ‘Print’ this will launch the Stock reporting box as follows; If you ...
Re-printing of Verifone Card Receipts (Last Transaction Only)
This article is not intended for end-users but for Fidelity & Resellers to configure your back-office system. Following a request to turn off Verifone card receipts there are a couple Macro's which are required in order to re-issue receipts. This is ...
Room Figures on the Total Control Premier Cash Report
Room Figures on the Total Control Premier Cash Report Overview As of Total Control Premier version 2.11.xxxx figures stored against rooms. This is for both GPoS Internal Rooms and External Rooms systems To make this work you need to create the rooms ...
An Introduction to 'POS Grouping'
What is POS Grouping? TCP v2.11 introduces a new method for Grouping POS in order to control which POS receive updates when set elements are saved. POS Grouping only affects the following areas, Corrections, Executables, Group2, Paid Out, Received on ...
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